Contact
How can we help?
Pick the fastest route for your question, or send a message and our support team will reply.
Choose the fastest route
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Open tracking
Track a shipment
Enter the tracking number to see the current status, no sign-in needed.
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Message support
Seller support
Questions about pricing, shipments, or COD settlement? Send us a message.
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Register as a courier
Join as a courier
Register as a courier, complete your service cities and documents, then wait for approval.
Message us
Send us a message
Describe your question and add the tracking number if it is about a shipment.
Support questions
Quick answers before you write to us.
My shipment is late. What should I do?
Open the tracking page with the shipment number to see the latest status. If it has not changed, send us the tracking number through the form.
When do I receive my COD?
Once the customer pays, the amount enters its own settlement step, and you can follow each amount from your account.
I applied as a courier and have not been approved.
Review starts once your service cities and documents are complete. Check your profile, then message us if review takes longer than expected.
Do I need an account to track a shipment?
No. The tracking number is enough on the public tracking page.